20a Privacy Policy — Protecting Your Data & Your Rights

Last Updated: 2024

What Types of Information We Collect

When you use the 20a platform, we collect the following types of information:

Account & Identity Information

  • Name, mobile number, and email address provided at the time of registration.
  • Document information required for identity verification (KYC).
  • Date of birth and address details.

Payment & Transaction Information

  • Deposit and withdrawal amounts (Bangladesh Taka, ৳).
  • Payment method details used (e.g., bKash, Nagad numbers).
  • Transaction history and duration.

Device & Browsing Information

  • IP address, device type, and operating system.
  • Browser version and session duration.
  • A log of pages visited and activities performed on the platform.

Purpose of Data Use

20a uses the information it collects for the following purposes:

  • Account Management: To complete registration, login, and identity verification processes.
  • Payment Processing: To ensure secure deposits and withdrawals and to detect fraudulent transactions.
  • Customer Support: To resolve user issues promptly and maintain communication.
  • Platform Improvement: To analyze user experience and improve our services.
  • Legal Compliance: To comply with applicable laws and regulatory requirements in Bangladesh.
  • Security Assurance: To maintain the security of your account and the platform.

20a never sells user data to third parties or shares it for advertising purposes.

Learn About Cookies & Tracking

The 20a platform uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help remember your login details and preferences on future visits.

The cookies we use are as follows:

  • Essential Cookies: Required to operate the core functionality of the platform.
  • Functional Cookies: To store language preferences and session information.
  • Analytics Cookies: To monitor and improve platform usage.

You can manage or reject cookies through your browser settings, though doing so may limit certain features of the platform.

Data Storage, Security & Third-Party Sharing

Data Retention Period

20a retains user data for as long as the account remains active. Even after an account is closed, transaction records may be retained for a specified period in accordance with legal obligations.

Data Protection Measures

All your data is protected with SSL encryption technology. Information stored on our servers is kept encrypted, and regular security audits are conducted to prevent unauthorized access.

Sharing Information with Third Parties

20a may share information with third parties only in the following circumstances:

  • With authorized payment gateway partners for payment processing.
  • In response to lawful requests from law enforcement authorities in Bangladesh.
  • With security service providers for fraud prevention purposes.

Your Data Rights & Policy Changes

User Rights

All users of the 20a platform are entitled to the following rights:

  • Right to Access: You may request to view the data we hold about you at any time.
  • Right to Rectification: You may request assistance to update any inaccurate or outdated information.
  • Right to Erasure: Upon a request to close your account, all data will be deleted except where retention is required by legal obligations.
  • Right to Object to Processing: You may object to the processing of your data in certain circumstances.

Policy Changes

20a reserves the right to update this Privacy Policy as needed. In the event of significant changes, we will endeavor to notify users via their registered mobile number or email. Continued use of the platform after any changes constitutes acceptance of the revised policy.

Contact Us for Support

If you have any questions about this Privacy Policy, please reach out to us at [email protected]. To learn more FAQ Visit the page or Register to get started with your account.

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