20a Responsible Gaming — Our Commitment to Safe & Balanced Gaming
20a believes gaming is for entertainment — not a way to cope with stress or solve problems. The wellbeing and safety of all our users is our highest priority.
Recognize the signs of problem gambling
When gaming starts to go beyond entertainment, certain warning signs may appear. If you notice any of the following behaviors in yourself or someone close to you, it's time to take them seriously:
Betting beyond your set budget, taking on debt, or dipping into savings to keep gaming.
Spending far more time gaming than planned and being unable to stop.
Withdrawing from family, friends, or work and keeping your gaming habits a secret.
Getting angry or frustrated after a loss and repeatedly returning in hopes of winning.
Play with a time and budget plan in place
20a recommends that every player set a clear budget and time limit before they start gaming. This is important not just for financial protection, but for your mental wellbeing too.
- Only bet what you can afford to lose — never from household expenses, savings, or emergency funds.
- Set daily or weekly limits — make a commitment to yourself to stop when you reach that limit.
- Know when to walk away after a win — knowing when to stop on a good day is a skill.
- Resist the urge to chase losses with bigger bets — this is one of the most harmful habits you can develop.
- Set a time limit before each session and use alarms.
Use the self-control features
20a offers a number of self-control features for users on the platform. These are completely confidential and can be activated at any time:
Deposit limit
Set a maximum daily, weekly, or monthly deposit limit (৳). Once the limit is reached, no further deposits will be possible.
Break feature
If you feel like you need a breather, you can put your account on a temporary break for anywhere from 24 hours to several weeks.
Self-exclusion
If you need an extended break, you can request that your account be deactivated for a set period of time.
For assistance activating these features, FAQ View.
Keep Minors Safe
20a strictly prohibits gaming for anyone under 18. We urge adult members of the household to:
- Keep your login credentials out of reach of children on mobile or desktop.
- Enable parental controls on your device.
- Do not hand your device to others while your account is still logged in.
- Have open conversations with children about responsible gaming and the value of money.
If you suspect a minor is using an account, contact us immediately at [email protected]. We will act promptly.
Life balance & professional support
Gaming should be a small part of life — not all of it. 20a wants you to always put your family, work, friends, and health first.
If gaming feels like it's getting out of control, you don't have to face it alone. Seeking professional help is a sign of strength, not weakness. The following steps may be helpful:
- Open up to a trusted family member or friend.
- Seek advice from a mental health professional or counselor.
- Take a break from gaming and redirect your attention to other hobbies or activities.
- If you need support, reach out to us at [email protected] — we're here for you.